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Troubleshooting Guide and FAQ

for the Vintyri™ Add-Ons for CC3+

 

Current:  September 1, 2017

 

What's Here?

 

The Vintyri Project offers four free add-on products for Campaign Cartographer 3+:

 

·       The Vintyri Cartographic Collection

·       Bogie's Mapping Objects

·       CSUAC 2

·       The Dundjinni Archives

 

We offer E-Mail support for these products at

 

info@vintyri.org

 

This Internet page lists the issues and problems users have reported to date with these add-ons, along with the causes for those problems and the solutions.  There are some users who request support but who do not report whether the solutions have worked, however, at this time, we have come up with a working solution for all users who have reported back to us.

 

If you have a problem with any of our add-ons for CC3+ and you do not find a solution on this web page, please contact us at:

 

info@vintyri.org

 

We do not charge for support handling.

 

 

Menü:

 

The Basic Issue Causing Many Problems  READ THIS FIRST!

 

What @ Means  READ THIS SECOND!

 

I Forgot Where My Data Folders Are

 

I Installed but There's Nothing There – Possibility No. 1

 

I Installed but There's Nothing There – Possibility No. 2

 

My Toolbars are All or Partly Empty

 

I Can't Find the Folders and/or Files You're Mentioning

 

When I Unzip a Vintyri file, I get a CRC Error Message.

 

After I Unzip Some Vintyri Files, I Get Error Messages for Certain Symbols and/or Fills.

 

I've Installed One or More Vintyri Add-Ons.  Instead of Some/All Symbols and Fills, I See Red Xs, Possibility 1.

 

I've Installed One or More Vintyri Add-Ons.  Instead of Some/All Symbols and Fills, I See Red Xs, Possibility 2.

 

I've Installed the Vintyri Cartographic Collection.  Instead of Some/All Symbols and Fills, I See Red Xs, Possibility 3.

 

I've Installed the Dundjinni Archives Vol. 2.  Instead of Some/All Symbols and Fills, I See Red Xs, Possibility 4.

 

I've Installed a Vintyri Add-on and then Afterwards a ProFantasy product.  My Vintyri Icons Have Disappeared from the Toolbars.

 

Some Icons in the CSUAC/Dundjinni Archives Toolbars Open the Wrong Symbol Catalogs

 

My Vintyri Toolbars for Character Artist 3 and/or Perspectives 3 are Empty.

 

After Installing CC3+ Update 13, the Top Selection in the Select Catalog Setting Dialog Box is Empty.

 

I Can't Find the CC3 Versions of the Vintyri Add-ons.

 

 

The Basic Issue Causing Many Problems

READ THIS FIRST!  You need to understand this to apply the solutions below!

 

Many of the problems that cause support requests are rooted in the CC3+ system of using separate program and data

·       The CC3+ program is installed in*:

 

§  C:\Program Files if you're using a 32-Bit version of Windows.

 

§  C:\Program Files (x86) if you're using a 64-Bit version of Windows.

 

* With international versions of Windows in languages other than English, these folder names may vary.

 

·       The CC3+ data files are installed in:

 

§  C:\ProgramData if you installed CC3+ following the CC3+ installation program recommendation.

 

§  A folder chosen by you if you used the option for choosing a custom data folder.

 

 

What @ Means

READ THIS SECOND!  You need to understand this to apply the solutions below!

 

The "at" character - @ - is used in much of the official documentation for CC3+ and also in the information on this web page.  @ represents the folder location where you installed the CC3+ data files.

 

@ NEVER stands for C:\Program Files or C:\Program Files (x86).  NEVER!

 

@ stands for C:\ProgramData\Profantasy\CC3Plus if you installed according to ProFantasy's recommendation.

 

However, you may have chosen a different data files location when installing CC3+.  If, for instance, you decided to install the data folders in a custom folder named D:\Maps, then:

 

@ stands for D:\Maps\Profantasy\CC3Plus

 

 

I Forgot Where My Data Folders Are

 

No problem.  Open the Windows Explorer and look into the folder named:

 

§  C:\Program Files\Profantasy\CC3Plus if you're using a 32-Bit version of Windows.

 

§  C:\Program Files (x86)\Profantasy\CC3Plus if you're using a 64-Bit version of Windows.

 

There you'll find a file named @.ini.  Make a double click on the symbol to the left of the file name @.ini.  That will open the Windows Notepad displaying the location of your data files.  In the sample below, that location is D:\Maps\Profantasy\CC3Plus.  On your computer, it doubtless is different.

 

 

 

 

I Installed but There's Nothing There, Possibility No. 1

 

Description:  You believe that you have installed everything according to the instructions, but nothing has changed.  Your screen looks just like it did before:

 

 

Cause:  If you have only the toolbars shown above, you forgot to activate the custom toolbar.

 

Solution:  Use the following screen shot as a guideline.

 

1.  Click the button with a hammer icon in the lower right part of the screen.  That will open the dialog called Select Screen Tools.

 

2.  Set the arrow in the box to the left of the entry named Custom icon bar 3.  The direction in which the arrow points decides whether the new toolbar will appear at the top, bottom, right or left of the screen.

 

3.  Click the command button OK.

 

4.  If the new toolbar appears to be empty, close CC3+ and then open the program again.  The new toolbar's icons should be visible now.

 

 

 

I Installed but There's Nothing There, Possibility No. 2

 

Description:  You believe that you installed everything according to the instructions, but nothing has changed.  Your screen looks just like it did before, except that there's a new, empty toolbar, and when you try to load catalogs or symbols manually, you can't find them.

 

 

Cause:  In every case reported to date, the user had installed the Vintyri add-on in:

 

§  C:\Program Files with a 32-Bit version of Windows.

 

§  C:\Program Files (x86) with a 64-Bit version of Windows.

 

Solution:  Unfortunately, the only solution is to install the add-on again, this time correctly into your data folder.

 

 

My Vintyri Toolbars are All or Partly Empty

 

Description:  You believe that you have installed everything according to the instructions, but new Vintyri toolbars are either empty or have icons missing.  (This problem can apply to ProFantasy's own add-ons just as well as the Vintyri add-ons.)

 

Cause:  ProFantasy has updated its configuration system.  If one installs ProFantasy add-ons from CDs or from earlier downloads, the new configuration system is overwritten by the older.  This also can occur if an older download of the Vintyri add-ons is installed.  The old system cannot correctly build the Vintyri toolbars and, in some cases, it also cannot build the ProFantasy add-ons' toolbars.

 

Solution: 

 

1.  Run the current CC3+ update again – even if you've run it already.  This will restore the current CC3+ configuration system.

 

2.  Open the Windows Explorer in your CC3Plus data folder (@) und run the file @\menu_recovery.bat to rebuild the toolbars.  See the screen shot below.  (This step is necessary only to fix Vintyri toolbars).

 

 

 

I Can't Find the Folders and/or Files You're Mentioning

 

Description:  The folder and/or file that we've mentioned here doesn't seem to be where it's supposed to be.

 

Cause:  It's probably there, but Windows isn't letting you see it.  To protect users who have only a limited understanding of computers, Microsoft hides several things from the Windows Explorer.  These include hidden folders, hidden system files and file extensions.  The Windows Explorer simply doesn't show these items, even though they are there.

 

If this isn't clear, look at the example in the following screen shot.  In the theme My Toolbars are All or Partly Empty above, we told you to run the file menu_recovery.bat in your @ folder.  However, if your Windows installation still has the default settings that were there after you installed Windows, you won't find a file named menu_recovery.bat in your @ folder.  Instead, you'll find two files named menu_recovery there, and you probably will have no way to know which is the right file:

 

 

Solution:  To see what's been hidden, you need to change a few basic Windows settings.  There are several ways to do this.  We'll show you what we consider to be the easiest solution.  Begin by opening the Windows Control Panel.  That's not immediately accessible to Windows 10 users.  Users of other Windows versions can skip ahead to the Section All Users.

 

Windows 10 Users

 

1.  Open the Windows menu:

 

 

2.  Type Control Panel.

 

The following menu will appear.  Click the option Control Panel with the left mouse key.

 

 

 

All Users

 

1.  Once the Control Panel appears. open File Explorer Options.

 

 

2.  That opens the dialog box named File Explorer Options.  Now do the following:

 

a.   Click the Tab named View.

 

b.   Turn on the option named Show Hidden Files, Folders and Drives

 

c.    Turn off the option Hide extensions for known file types.

 

d.   Click the command button OK.

 

 

The hidden elements should be visible now:

 

 

 

When I Unzip a Vintyri file, I get a CRC Error Message.

 

AND

 

After I Unzip Some Vintyri Files, I Get Error Messages for Certain Symbols and/or Fills

 

Description:  These error messages make it appear that the Vintyri files are corrupted.

 

Cause:  In both cases, in the process of being downloaded and transmitted over the Internet, the zip file has become corrupted.

 

Solution:  Outside of improving your Internet connection (if that's possible), there is no real solution.  We monitor the check sums of our download files regularly to make sure that they haven't become corrupt on our German Telekom host server.  However, when one sends a command over the Internet to download a file, after it reaches our server, the file travels from one Internet station to another until it reaches your computer.  During this "trip" that the file takes, some of the bits and bytes that the downloaded file contains can become corrupted.  Unfortunately, there is nothing we can do about this.  The problem occurs after the file has left the Telekom server and is traveling over areas of the Internet where neither you nor we can exercise control.  The slower your Internet connection is, the more likely it is that corruption will occur.  If you receive one or more of our files in a corrupted state, the only thing you can do is to attempt to download the file again.

 

 

I've Installed One or More Vintyri Add-Ons.  Instead of Some/All Symbols and Fills, I See Red Xs, Possibility 1.

 

Description:  Red Xs appear where symbols or fills should be seen.

 

Cause:  CC3+ can't find the symbols or fills because they're in the wrong location.  In all support requests involving this possibility, the user made one of two installation mistakes:

 

·       He or she installed in C:\Program Files or C:\Program Files (x86) rather than in the data folders (@).  CC3+ cannot find the files there.

 

·       He or she created a custom folder (Example:  D:\CC3Plus_AddOns) for the installation rather than installing in the data folders (@).  This is a common practice for many computer programs, but it doesn't work with CC3+.  CC3+ cannot find the files there.

 

Solution:  Unfortunately, the only solution is to install the add-on again, this time correctly into your data folder (@).

 

 

I've Installed One or More Vintyri Add-Ons.  Instead of Some/All Symbols and Fills, I See Red Xs, Possibility 2.

 

Description:  Red Xs appear where symbols or fills should be seen.

 

Cause:  During the installation, one or both of two mistakes were made:

 

1.  At the installation phase shown below, the destination folder was not entered correctly.  This must be set exactly to your data folder (@)!

 

 

2.  If one is not careful, the application that one uses to unzip the additional files for the Vintyri Cartographic Collection and the Dundjinni Archives may create an extra and false folder layer.  As an example, when unpacking the file vss3_1_symbols_01.zip into:

 

C:\ProgramData\ProFantasy\CC3Plus\Symbols\Medieval Symbols\

 

The program you're using creates a new folder named vss3_1_symbols_01 between the folders named CC3Plus and Symbols.  The path created then looks like this:

 

C:\ProgramData\ProFantasy\CC3Plus\vss3_1_symbols_01\Symbols\Medieval Symbols\

 

The result is that your newly installed symbol files now are one level too deep in the folder hierarchy.  CC3+ cannot find them there, causing the appearance of red Xs where symbols (or fills) should be.

 

Solution: 

 

The best solution is to avoid these problems before they happen by carefully checking what's entered in the setup program and/or where your unzip program wants to save the unpacked files.  If your program is insistent upon unpacking zip files into an unwanted location, consider simply using the Windows Explorer to copy the content of the zip file into your data folder (@).  It's faster and more reliable than a zip program is.  Of course, if your files already are in the wrong location, then you need to use the Windows Explorer to find them and, with the mouse, to move them to the correct location.

 

 

I've Installed the Vintyri Cartographic Collection.  Instead of Some/All Symbols and Fills, I See Red Xs, Possibility 3.

 

Description:  Red Xs appear where symbols or fills should be seen.

 

Cause:  CC3+ can't find the symbols or fills because they have not all been installed yet.  Some users have installed only the basic installation zip file but not the 13 zip files that contain the fills and symbols.

 

Solution:  Go to http://www.vintyri.org/vintyri/vccindex_cc3p.htm.  Download the remaining zip files und unzip them into your data folder (@).

 

 

I've Installed the Dundjinni Archives Vol. 2.  Instead of Some/All Symbols and Fills, I See Red Xs, Possibility 4.

 

Description:  Red Xs appear where symbols or fills should be seen.

 

Cause:  CC3+ can't find the symbols or fills because they have not all been installed yet.  Some users have installed only the basic installation zip file but not the four zip files that contain the fills and symbols.

 

Solution:  Open the User and Installation Guide for the Dundjinni Archives, Vol. 2.  Go to Page 4 and carry out the instruction for Phase 1 of the installation.

 

 

I've Installed the Dundjinni Archives.  I get a mix of Symbols and Red Xs,

 

Description:  Some symbols are available, others produce only Red Xs.

 

Cause:  If Possibility 4 above doesn't apply, then it appears that you have installed the Dundjinni Archives but not the CSUAC 2.  The Dundjinni Archives are not an independent add-on.  The archives are an expansion of the CSUAC 2.  The Dundjinni Archives function properly only if the CSUAC 2 also has been installed.

 

Solution:  Install the CSUAC 2.

 

 

I've Installed a Vintyri add-on and then Afterwards a ProFantasy Product.  My Vintyri icons Have Disappeared from the Toolbars.

 

 

Note:  This is the same problem described under My Toolbars are All or Partly Empty above.  Use the solution offered there.

 

 

Some Icons in the CSUAC/Dundjinni Archives Toolbars Open the Wrong Symbol Catalogs

 

Description:  That's absolutely correct; some of the icons open the wrong catalogs.

 

Cause:  This is a bug in the Dundjinni Archives Vol 2 application.

 

Solution:  A patch to fix this bug can be found on the Dundjinni Archives download page.  Or you can download it directly here:  http://www.vintyri.org/downloads/dja_patch01.zip (10KB).  Close CC3+ and unzip this file into your data folder (@).  When you reopen CC3+, the toolbar icons will open the correct catalogs.

 

 

My Vintyri Toolbars for Character Artist 3 and/or Perspectives 3 are Empty.

 

Description:  No icons are visible for the Vintyri toolbars for the applications listed above.

 

Cause:  Neither of the Vintyri add-ons has objects for Character Artist 3 or Perspectives 3, therefore, the toolbars are empty.

 

Solution:  This result is correct; there is no problem to resolve.  However, if the empty toolbar bothers you, use the solution offered in the Theme I Installed but There's Nothing There – Possibility No. 1 to turn the toolbar off temporarily.  When you need it to work in other CC3+ mapping modes, remember to turn it on again.

 

 

After Installing CC3+ Update 13, the Top Selection in the Select Catalog Setting Dialog Box is Empty.

 

Note:  This is not a problem with the Vintyri add-ons per se.  When it occurs, it affects all catalogs including those in the basic installation of CC3+.  This problem has been reported by very few users, and it has happened to date only with Update 13.  We have been able to duplicate this problem on only one of the computers under our control.  We have contacted some of our beta testers and asked them to check this problem too.  To date, we have found only four computers worldwide with this problem:  Our own, two from users who reported it and one from a beta tester who was able to duplicate it.  Other computers used by beta testers and the other computers under our control do not duplicate this problem.  Consider all information here to be provisional.  The base of problem installations is too small to draw any definitive conclusions.  To date, we have found no computers upon which this problem has appeared after installing Update 13a.

 

Description:  The top selection in the select Catalog Settings dialog box is white and empty.  All true content of the catalog appears below the white box.  Nothing is missing.

 

Cause:  Unknown.

 

Solution:  The base of problem computers is too small to guarantee that this solution will work in all cases.  To date we have had success with these steps:

 

1.   Click the blank box with the left mouse key.

 

2.  Click the command button Delete.

 

3.  Click the command button Save.

 

 

To date, this step, done once, has removed the blank selection from all catalogs.

 

 

I Can't Find the CC3 Versions of the Vintyri Add-ons.

 

Description:  Users of CC3 (not CC3+) are unable to download the CC3 versions of the Vintyri add-ons.

 

Cause:  The Vintyri Project does not support CC3.  There are no CC3 versions.

 

Solution:  One could download the CC3+ versions, extract the PNG symbol and fill files and install them manually into CC3.  The better option, however, is to update to CC3+.  CC3 is obsolete.  CC3+ makes substantial improvements over CC3.  Only the CC3+ update requires payment of a fee.  If one has the CC3 versions of the ProFantasy add-ons and/or annuals, one can download the update CC3+ versions at no charge.